Guest blog: Merging people and tech in 2022

Mum having food with her children in a restaurant

Katy Moses, MD of KAM Media brings us a guest blog in which she discusses the expectation of the customer and their views about technology’s use in hospitality based on consumer research KAM recently conducted in partnership with pointOne. What can operators learn about their customers and staff to take into 2022?

5 key takeaways for QSR and casual dining operators

Asian food takeaway boxes

There is no doubt that there have been some winners and losers following the pandemic and arguably it is those brands that were quick to adapt to the ever-changing landscape to safeguard their customer base that came out on top. Gordon Ramsey’s recent remarks about Covid’s effect on restaurant brands although crass may indeed have a grain of truth.

5 tips on how to improve and grow your takeaway business

Takeaway staff preparing a takeaway order in the kitchen

Pre-pandemic, a seasonal uplift in takeaway sales was always the norm but when the working-from-home directive and Covid-related isolation requirements kicked in, we suddenly saw a year-round hike in the popularity of takeaway. In fact, takeaway and delivery sales quadrupled last year according to CGA’s latest hospitality home tracker surveys. Fast forward to today as we are learning to live with Covid and returning to eating out, the slow down in delivery is only just starting to show and still accounts for 30p in every pound spent at restaurants and pubs in January 2022.

pointOne partners with ReceiptHero

ReceiptHero

Today we’re announcing the news that pointOne has entered into a partnership agreement with Finland-based ReceiptHero, a SAAS providing eReceipt consumer technology.