THEATRE & VENUES SOLUTIONS FOR
Interval Ordering
Streamline interval and pre-show orders with one integrated system. Faster interval service. Shorter queues. Better audience experience.
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Efficiently Manage Interval and Pre-Show Orders
Our interval and pre-show ordering system makes it easy to manage all orders, whether it’s on-the-spot purchases or pre-orders through platforms like VisitOne and CrowdEngage.
Real-time order tracking, reporting, and integration with your EPOS ensure venues stay organised, serve guests faster, and deliver a seamless, enjoyable experience every time.
Key Features
Efficient Up-sell & Order Management
Maximise secondary spend with intuitive up-sell options and smooth interval and pre-show order management directly at the point of sale.
Cross-Platform Communication
Orders flow seamlessly across mobile devices, kiosks, and EPOS systems in real-time, ensuring consistent and efficient service throughout the venue.
Seamless Pick-Up Management
Record seat and pick-up locations, manage multiple intervals, and streamline interval and pre-show order flow for faster, stress-free service.
Customisable Order Management
Choose auto, sequential, or manual order IDs, and leverage pre-interval reporting to create prep sheets and order slips tailored to your venue.
Integrated with Third Parties
Easily connect interval and pre-show orders to platforms like CrowdEngage and VisitOne for complete operational control and smooth customer experiences.
Stock & Revenue Assignment
Track stock and allocate revenue to specific pick-up areas, giving venues accurate reporting on interval and pre-show orders.
Order Across Venues
Allow guests to place orders in one area and collect in another, optimising space and enhancing flow across theatre and venue areas.
Self-Service Kiosks
Use kiosks for instant pre-show or interval orders, feeding directly into your EPOS and interval ordering system for quick, easy service.
Automated Order Printing
Orders print automatically upon customer arrival or ticket scanning, ensuring fast and accurate interval and pre-show pick-up every time.
Enhancing Guest Experience with Interval Ordering Solutions
Interval and pre-show ordering lets theatre visitors place orders easily, at the till, via mobile, or through self-service kiosks, making every visit seamless.
This not only saves time and improves operational efficiency but also helps venues manage food and beverage orders effectively, ensuring smooth service during peak intervals and pre-show periods.
“We have experienced shorter queues and more upselling opportunities during the interval; significant staff timesaving with the integrated stock control and kitchen management and having a mobile EPoS to use at our private events has created huge flexibility so we can attend to customers right on the floor.”
LYNDSEY TICKLE / HOSPITALITY MANAGER / THE LOWRY
Related Products
Our EPoS ecosystem includes a range of complementary products that can be utilised to build a tailor-made and future-proofed solution that will ensure your business thrives.
We’d love to chat
If you have more questions about our innovative self-serve solutions and how you can implement this technology into your operation then we’re here to help.
Interval & Pre-Show Ordering FAQ's
What is interval and pre-show ordering for theatres?
Interval and pre-show ordering allows theatre audiences to order food and drinks before a performance or during the interval. Orders are processed through an EPOS system, helping venues serve customers faster and reduce queues.
How does interval ordering improve the theatre customer experience?
Interval ordering reduces waiting times at bars, allows customers to collect orders quickly, and helps avoid overcrowding during short intervals. This leads to a smoother and more enjoyable audience experience.
Can interval and pre-show ordering increase theatre revenue?
Yes. By speeding up service and encouraging pre-orders, theatres can process more transactions in a limited time. This often leads to higher average spend per customer and increased overall revenue.
Does the interval ordering system integrate with EPOS?
Yes. Interval and pre-show ordering solutions integrate directly with EPOS systems, ensuring all orders, payments, and reporting are managed from one central platform.
Can interval and pre-show ordering work with mobile ordering?
Yes. Customers can place pre-show or interval orders using mobile ordering, while staff manage preparation and fulfilment through the EPOS system. This helps further reduce queues and waiting times.
Is interval ordering suitable for all types of theatres and venues?
Interval and pre-show ordering is suitable for theatres, arts venues, concert halls, and live entertainment spaces of all sizes. The system can be tailored to match each venue’s layout, staffing, and audience flow.
How are orders collected during the interval?
Orders can be collected from designated collection points or bars. Clear order tracking through the EPOS system helps staff prepare orders efficiently and ensures customers are served quickly during busy intervals.
Can interval and pre-show ordering help with stock and staffing planning?
Yes. Pre-show orders provide visibility of demand before the performance starts, allowing venues to prepare stock, allocate staff efficiently, and reduce waste.
Is the interval ordering system easy for staff to use?
Yes. The system is designed to be intuitive for front-of-house teams, with simple order management, clear workflows, and minimal training required.
How quickly can interval and pre-show ordering be set up?
Setup times depend on the venue’s requirements and integrations, but the system is designed for quick implementation with minimal disruption to theatre operations.