As we start to see Covid restrictions ending in hospitality, we should expect an increasing number of customers to return to QSR and casual dining restaurants which brings with it some new challenges. Namely a continuing need to keep staff and customers safe while faced with more orders and, following a nationwide staffing shortage, less staff. Thankfully the use of technology such as Kitchen Management Systems or Kitchen Display Systems (KDS) in your kitchens can help manage your operation more efficiently.
Can you afford not to continue offering mobile ordering? The benefits of table ordering beyond the pandemic
We know that the pandemic has caused a seismic shift in the way we use and rely on digital technology and this is no different in the hospitality industry which has seen digital ordering and paying surge in the past year due to Covid restrictions.
A need to reduce contact between hospitality staff and customers has propelled the adoption of mobile and self-service technologies with 43% of customers using some form of order and pay tech since July 2020.
But, as the lifting of restrictions nears, will operators and customers expect a return to more traditional order and payment methods or is table ordering with a smartphone here to stay?
The death of fine dining has been an often uttered proclamation over the years but has the arrival of a world pandemic made this a more likely prospect or is fine dining here to stay?
Sustainability has moved from an abstract concept of general concern to a more defined goal thanks to highlighted awareness from David Attenborough, Greta Thunberg and the Extinction Rebellion. A general pledge to reduce our carbon footprint has now developed more specific targets around reducing food waste, packaging and compiling dedicated ethical practices.
This blog will look at both why and how you can make your restaurant more sustainable in 2021 and beyond.
What makes an ideal trip to the theatre? What are audiences looking for when they return to venues for the first time post lockdown? We conducted a national survey to find out and have produced a resulting report to help theatres deliver on this with relevant insight and knowledge of the technology available.
Are you ready for outdoor hospitality opening? Our 3-step guide to making sure you reopen the right way
For many English hospitality businesses, the 12th of April could not come soon enough. Marking step two in the Government’s lockdown easing roadmap, all pubs, cafes and restaurants can reopen their outdoor spaces to the public. We all know the amount of planning and provision needed for reopening after such a long period of closure so we take a look at some key areas you need to be aware of in advance.