Guest blog: Merging people and tech in 2022
Katy Moses, MD of KAM Media brings us a guest blog in which she discusses the expectation of the customer and their views about technology’s use in hospitality based on consumer research KAM recently conducted in partnership with pointOne. What can operators learn about their customers and staff to take into 2022?
What is the real cost of staff shortages in the QSR sector and how can we fix it?
The cracks caused by staff shortages are really beginning to show according to new consumer and hospitality staff research we commissioned from KAM Media that reveals customer experience, particularly in QSR, is being damaged by the current crisis.
Merging People + Tech: A New Era of Customer Experience in QSR
New consumer research reveals that we have entered a new era of customer experience in QSR where people and tech need to work in perfect harmony.
5 tips on how to improve and grow your takeaway business
Pre-pandemic, a seasonal uplift in takeaway sales was always the norm but when the working-from-home directive and Covid-related isolation requirements kicked in, we suddenly saw a year-round hike in the popularity of takeaway. In fact, takeaway and delivery sales quadrupled last year according to CGA’s latest hospitality home tracker surveys. Fast forward to today as we are learning to live with Covid and returning to eating out, the slow down in delivery is only just starting to show and still accounts for 30p in every pound spent at restaurants and pubs in January 2022.
4-step guide for hospitality operators to plan and comply fully with Natasha’s Law
If you are one of the 8 in 10 business owners, according to a recent GS1 UK-commissioned study, who feel unprepared for Natasha’s Law despite the new legislation coming into effect on the 1st of October then you are clearly not alone.
Customer data is king – how can it help your QSR or fast-casual restaurant nurture and grow your customer base?
Following the acceleration in digital adoption during the pandemic, there is no better time to introduce technology that can benefit operators in terms of data gathering and efficiency.