pointOne EPoS - Restaurant Managment

Our pointone

Restaurant Management

 

Get complete control over your end-to-end operation from table management and customer loyalty schemes to staff scheduling and business analytics.

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Keep ahead of the game

We know you have a lot going on when juggling the management of a busy restaurant operation. You need to maintain a laser focus on your customers’ needs while also ensuring your staff have all the tools they need to provide that unrivalled customer experience. Easy hey?!

We’re on hand to help you keep all those balls in the air with a feature-rich front-of-house EPoS that handles all your table seating plans and reservation, and integrates effortlessly with industry-leading customer loyalty platforms. Our game-changing back-of-house functionality gives you full transparency on your day-to-day operations and the in-depth reporting to measure your success and keep you right on track.

Table laid for service in restaurant

Benefits for you

Table management and reservation

Use our flexible table plans and traffic-light table status system to quickly and efficiently manage your restaurant front of house.

Customer Loyalty

Use the BI gained from our loyalty integrations to really understand your customer behaviour and translate that knowledge into recurring revenue.

Meaningful reporting and analytics

Our cloud-based reporting collects vital operational data so you can make actionable insights. Remote reporting allows management to easily view granular sales reporting across single or multi-sites in real-time.

Powerful integrations

Enhance our core EPoS solution with best of breed third-party software. Everything from reservation, integrated payment and customer loyalty platforms to stock control and accounting.

Waiter carrying food to table

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Reporting & Analytics

Don't make business decisions in the dark

With our head office reporting suite you can generate the automated day-to-day reports on sales revenues and inventory levels that keep your on top of your operation. Then when you need to delve a little deeper to make those longer-term business calls, our granular and bespoke reporting takes out any of the guesswork and provides all the comparable analytics you need to make an informed decision.

EPOS reporting and analytics

Stock optimisation

What are your best sellers? What time/day/month are they selling best? Do you have enough stock ingredients to cover these busy periods? Know this and say goodbye to food waste or out of stock items.

Remote workforce management

Enables you to see staff rotas, hours worked and associated cost in real-time. Allows you to have the right amount of staff in at any given time and working in the right areas based wholly on informed forecasting from comparable data reports.

Customer Loyalty

Keep your customer front and centre.

Your customers have always been important but now more than ever you need to get customer-obsessed. Why? Because they can encounter you and your brand at any time and in a multitude of ways. Think in venue, at home, offline, online. You need to ensure that wherever and whenever they engage with you, that it’s a consistent and enriching customer experience. 

That’s where we can help. We partner with a bunch of market-leading customer engagement platforms that live and breathe the customer experience. Their toolbox covers customer management, personalised loyalty programs, multichannel communication, marketing, and the real-time analytics to cover every aspect of the customer journey. And the best bit…they all have seamless integration with our EPoS so you have all your actionable data in one place.

Restaurant management loyalty data

Really know your customer

Use powerful CRM and automation tools to keep track of your customer behaviour and create targeted and timely marketing communications that translate into bums on seats or online orders.

Delight your customer

Offer a broad range of incentives from loyalty points and personalised offers to subscriptions and gamification to surprise and delight your customers and keep them coming back.

Make engagement easy

Use a branded mobile app to enrich your customers interaction with you all in one place. Make browsing the menu, reserving a table, ordering, payment, loyalty redemption and leaving feedback simple.

Connect with customers at the right time

Use email, SMS, push and pop-up messages to engage with customers at the right time using intelligent personalisation and geotargeting tools.

Dodo Pub Co. Logo

“This data (from our branded Como app) provides crucial information about our customers behaviour such as what they are buying, when they are coming in etc which helps us know what we are going to do 6 or 12 months down the line to keep relevant and fine-tuned to our customers’ needs.”

Fred Turner / Ops Manager / Dodo Pub Company

Why choose pointOne?

Put simply, we know our stuff. We have been innovating and iterating our hospitality EPoS solutions since 2001 and have become an experienced brand you can trust.

There is a reason why we were the first EPoS provider to offer a cashless kiosk solution to the UK QSR market back in 2016. Our agile team create forward-thinking and feature-rich products that start and end with our customers.

We do all the heavy-lifting so you can concentrate 100% on pleasing your customers.

Related Products

Our EPoS ecosystem includes a range of complementary products that can be utilised to build a tailor-made and future-proofed solution that will ensure your business thrives.

We’d love to chat

If you have more questions about how our restaurant management tools can help transform your restaurant operation or would like to see an EPoS demo then we’re here to help.