6 ways Kitchen Management Systems can improve your QSR and casual dining restaurant operation

As we start to see Covid restrictions ending in hospitality, we should expect an increasing number of customers to return to QSR and casual dining restaurants which brings with it some new challenges. Namely a continuing need to keep staff and customers safe while faced with more orders and, following a nationwide staffing shortage, less staff. Thankfully the use of technology such as Kitchen Management Systems or Kitchen Display Systems (KDS) in your kitchens can help manage your operation more efficiently.
Kitchen staff preparing food

Here are 6 ways these easy to view wall-mounted touchscreens can help in your kitchen:

1. Speed up service delivery

By upgrading your kitchen printer to a KDS, you can speed up service delivery, reduce errors and avoid missed orders. Kitchen staff can see, at a glance, each order, how long it’s been waiting, when they need to prioritise and thus are able to process it more effectively. 

2. Reduce contact between your FOH and kitchen staff

The automated communication between the EPoS and KDS means all orders go straight from the EPoS to the kitchen screens in real time. This improved communication massively reduces the number of times front of house staff need to enter the kitchen thereby reducing the risk of cross-contamination and saving FOH teams valuable time.

Equally within larger kitchens, chefs can benefit from a KDS per section which means dishes are automatically routed to the correct screen (for example, burgers are sent to the grill display while deep-fried chicken wings are sent to the fryer display). This kind of organisation can help staff complete their tasks faster, and without getting in each other’s way.

3. Streamline your delivery management and reduce costs

Using this solution customers gain additional insight into their food delivery which enables them to monitor their key performance indicators more accurately and react to problem orders quickly. Having the necessary facts to hand, both to address the problem with the customer and to improve processes helps avoid future problems and streamlines the overall operation.  Furthermore, with no more consumables like printer cartridges and paper rolls to replace, you will also cut costs and time.

4. Better manage your customers’ dietary needs

Now more than ever, managing dietary needs is a critical part of restaurant management. Our Kitchen Management solution provides a safety net for these issues by highlighting and controlling dishes that are served with special requirements such as allergens or gluten-free. This reduces the stress on staff as they know exactly what is going out at any time giving them far more control over the restaurant environment.

5. Always know exactly what your kitchen status is with live reporting

Kitchen screens give you the ability to colour code and identify long service times, so at any moment in time, you know exactly what a table’s status is. You can also define preparation time to manage service delivery and process orders from all sources including online, restaurant and takeaway.

For restaurants that have recently added takeaway to their services during the pandemic, KDS has proved invaluable in remaining in control during busy periods by helping to keep track of orders and ensuring food is ready for specific delivery or collection time slots.

6. Update FOH staff with out of stock items

Keeping your FOH staff informed of shortages and out of stock items is crucial to running a ‘happy’ restaurant. Kitchen Management systems can inform them ahead of time of any menu changes so they can inform customers at the time of ordering eliminating the embarrassment and disappointment of returning to a customer to tell them something is ‘off’.

The pointOne Approach

At pointOne we believe that our Kitchen Management solution is a ‘must have’ for busy restaurants. Whilst printers have traditionally been the best option, kitchen screens are the more effective option for busy casual dining and QSR spaces. They add a new degree of dynamism, operate in ‘real’ time, improve the customer experience, and reduce costs. In short, they have the potential to be one of the most valuable tools that a modern restaurateur can add to streamline and maximise the potential of their business.


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