A CASE STUDY FOR

The Circus Restaurant

The Challenge

The Circus Restaurant was searching for an EPoS solution
that could run seamlessly with their business and guarantee very little
interruptions into the daily running of the restaurant. Being a busy, sought
after restaurant in Bath, their current Epos system had the tendencies to
freeze, stop working and malfunction at prime customer times, causing an array
of issues daily for the restaurant, the staff and customers.

From a customer service point of view they needed open
communication, quick support and efficient solutions to form a high quality solution
support team to ensure the business runs smoothly at all working hours.

Michael Lisanti, Owner of The Circus Restaurant says:

“An EPoS system is so fundamental to how the business works, it’s how we interact with our customers and how we calculate payroll, its at the centre of our business. If it stops working or we make the wrong decision in terms of the system that we use, it has quite a significant effect on the business.”

Michael Lisanti, Owner, The Circus Restaurant

The Solution

Based on The Circus Restaurants needs, our sales team recommended our EPoS solution with integrated Head Office Management reporting that will evolve and grow with the business.

Michael Lisanti explained the two key reasons they chose pointOne as their EPoS suppliers were based on our system reporting and the quality of hardware supplied. He adds,

“From the first day we had pointOne in, from the installation, the support has been night and day. Everyone who works at the restaurant have been so impressed with the quality of the customer support and the effort the pointOne team put in”.

Michael Lisanti, Owner, The Circus Restaurant

The Results

The Circus Restaurant continue to grow and see the successes of their busy and fruitful business. pointOne have been there to support and respond quickly and efficiently to minimise any interruption to the daily life of the restaurant.

Michael explained that the pointOne system runs smoother than their previous systems meaning the customers receive a more seamless experience, leading to returning customers and recommendations, which inevitable boosts profits.

Michael Lisanti sums up why this has been such a successful transition for his business:

“It’s made a massive difference to my business, its saved us so many hours and its drastically improved the quality of the customer experience when customers go to pay their bills. It can be a difficult decision picking a supplier for an Epos solution, but my experience is that this has been absolutely worth doing and I would absolutely recommend pointOne”.

Michael Lisanti, Owner, The Circus Restaurant