A CASE STUDY FOR

The Lost Estate

Founded in 2018 by three classical musicians
The Lost Estate crafts unforgettable, unique experiences that have captivated 200,000+ guests since 2018.
The Lost Estate has two venues. One venue hosts 58th Street, where you can step back in time to 1930's New York and the other where you can experience Chat Noir or The Christmas Feast.

Background

The Lost Estate was founded in 2018 by three classical musicians with the goal of bringing classical music to new audiences in innovative and experiential ways. Music remains at the heart of everything they do, complemented by immersive worlds including food, drink, and interactive experiences.

Initially, The Lost Estate operated through pop-ups in unconventional spaces, relying heavily on pen and paper, word of mouth, and shouting across the space to coordinate operations. As the company grew, the need for a technology partner that could support immersive, multifaceted experiences became essential.

The Solution

Point One was introduced in 2023 to consolidate and streamline all of The Lost Estate’s operating systems. The system is used across bar, kitchen, and immersive performance operations, allowing multiple levels of activity to function smoothly.

Key benefits of the system include:

Digital ordering and stock management: Supports front-of-house and kitchen operations with accuracy and speed
Operational efficiency: Enables predictive ordering, table setup in advance, and streamlined service flows
Customisable and user-friendly: Staff can interact with the system at the level needed, whether simple or advanced
Data-driven insights: Central office can manage finance, production, hospitality, and guest experience across multiple sites

pointOne allows The Lost Estate to manage complex dining arrangements, with multiple ticket types, shared diners, VIP packages, and 20+ serving staff, without bottlenecks. Handheld devices, hidden tills, and strategically placed printers ensure orders reach the correct bar or kitchen pass automatically, keeping operations seamless.

“In order to grow as a company, we need to work with a partner with some tech that can really support our multifaceted immersive world. So pointOne is excellent for that because it means that we can run an entire bar and kitchen operation as well as an immersive world and a live show.”

Sam Miller-Clarke, Director of Guest Experience

Operational Efficiency

pointOne has transformed day-to-day operations, helping the team focus on guest experience rather than administrative tasks:

Pre-setting all tables before guests arrive, saving journeys and time at tills
Power yields and predictive ordering reduce the need to manually check stock or supplies
Staff adoption is smooth due to intuitive design, colour coding, alphabetical sorting, and flexible product arrangement
The system supports both creative immersive experiences and live art operational needs

This approach has delivered significant labour and stock savings, while enabling the team to operate efficiently within the immersive, non-traditional environments The Lost Estate uses.

The Outcome

Since implementing pointOne, Lost Estate has seen significant operational and customer experience improvements:

Labour and time savings: Pre-setting tables and streamlining orders reduces staff workload and allows more time with guests.
Efficient stock management: Predictive ordering and real-time inventory tracking improve control over food and beverage supplies.
Seamless immersive experience: Staff can operate in complex, non-traditional venues without bottlenecks, maintaining the quality of live, immersive performances.
Flexibility and scalability: System adapts to different operational needs, supporting future growth and more ambitious immersive worlds.

These improvements have contributed to cost savings, smoother service, and the ability to scale immersive experiences without compromising quality.

“Since implementing pointOne, we’ve been able to make lots of small efficiencies that add up to quite a considerable amount of savings in labour and savings in stock, just general efficiencies. It’s really refreshing to work with a company that understands live art. There’s so many programs out there for scheduling… they’re almost the most over functionalised. It’s great to work with somebody that understands that live art needs nuance and balance and creativity.”

Sam Miller-Clarke, Director of Guest Experience

The Future

Lost Estate continues to expand and innovate, with upcoming shows and immersive worlds planned:

Christmas show running until January
Chat Noir, exploring 1890s Paris Montmartre and the birth of cabaret
Growth of the 1930s Speakeasy 58th Street immersive experience

The team plans to integrate even more hidden technology and explore creative ways to deliver transformational shared experiences. pointOne is seen as integral to the company’s ongoing operations and future growth.

“pointOne is quite an integral part of our operation, and I would 100% recommend it. There’s lots of different operating systems and models that we use across our whole company… pointOne is definitely a relationship that I’m immensely happy to keep working with.”

Sam Miller-Clarke, Director of Guest Experience