A CASE STUDY FOR

Libertine Burger

Background

Libertine Burger was founded in 2016 with a food truck going to local festivals and events. The booming burger business now has three sites, one in Leamington Spa, one in Rugby and one in Stratford upon Avon.

The Solution

pointOne had been with Libertine Burger since the start and has supplied all three of their sites with a mixture of products including, EPoS systems, handheld devices, kitchen management screens and self-service kiosks.

Elliot says, “What I look for in an EPoS system is something that can align our three current sites but also has the scope to align more as we grow”.

With Libertine Burger being able to take orders from both online takeaway and in store customers or self -service kiosks help increase efficiency and allow the staff to provide a better customer experience.

Elliot says, “The self-service kiosks help our staff give great service to the inside customer but also gives the takeaway customer the full ordering experience with the full menu and the full range of modifications as well”.

“Orders are streamlined and sent through from both the tablets and our ordering platforms to the kitchen, to the point where the guys in the kitchen don’t need any prompting, all the information is on there in a real concise way”.

Elliot Ryan, Operations Manager

The Future

Libertine Burger plan on continuing their success with their growth plans for new venues and a continued partnership with pointOne. Elliot states: “The future for Libertine Burger is looking very bright, we have a vision where we want to get to 20 sites within the next five years, and with the help of pointOne that looks very possible”.

“The self-service kiosks help our staff give great service to the inside customer but also gives the takeaway customer the full ordering experience with the full menu and the full range of modifications as well”.

Elliot Ryan, Operations Manager