6 key tech trends for QSR and fast casual restaurants in 2022
2020 was the year operators scrambled to implement online ordering channels; 2021 was the year of innovation and ongoing learning. So what will 2022 bring tech-wise? We take a look at the latest tech trends that QSR and fast casual dining operators should be implementing to retain and continue to attract customers back to their venues.
Guest blog: Merging people and tech in 2022
Katy Moses, MD of KAM Media brings us a guest blog in which she discusses the expectation of the customer and their views about technology’s use in hospitality based on consumer research KAM recently conducted in partnership with pointOne. What can operators learn about their customers and staff to take into 2022?
5 key takeaways for QSR and casual dining operators
There is no doubt that there have been some winners and losers following the pandemic and arguably it is those brands that were quick to adapt to the ever-changing landscape to safeguard their customer base that came out on top. Gordon Ramsey’s recent remarks about Covid’s effect on restaurant brands although crass may indeed have a grain of truth.
What is the real cost of staff shortages in the QSR sector and how can we fix it?
The cracks caused by staff shortages are really beginning to show according to new consumer and hospitality staff research we commissioned from KAM Media that reveals customer experience, particularly in QSR, is being damaged by the current crisis.
5 tips on how to improve and grow your takeaway business
Pre-pandemic, a seasonal uplift in takeaway sales was always the norm but when the working-from-home directive and Covid-related isolation requirements kicked in, we suddenly saw a year-round hike in the popularity of takeaway. In fact, takeaway and delivery sales quadrupled last year according to CGA’s latest hospitality home tracker surveys. Fast forward to today as we are learning to live with Covid and returning to eating out, the slow down in delivery is only just starting to show and still accounts for 30p in every pound spent at restaurants and pubs in January 2022.
4-step guide for hospitality operators to plan and comply fully with Natasha’s Law
If you are one of the 8 in 10 business owners, according to a recent GS1 UK-commissioned study, who feel unprepared for Natasha’s Law despite the new legislation coming into effect on the 1st of October then you are clearly not alone.