A CASE STUDY FOR

One4Six

The Challenge

A reliable EPoS with full centralised reporting capability

One4Six Coffee was looking to expand their sites and found that their existing EPoS was limited in its functionality. It only had a basic mode when the internet connection was lost which was a real problem if the internet went down during peak commuting times. Equally, their head office was unable to review what was happening remotely at site level. One4Six’s success meant they wanted to expand to additional sites and needed a reliable EPoS system that could provide multisite reporting and maintain full functionality even when the internet connection was lost. They had an additional requirement to provide mobile ordering options and provide a loyalty program to attract and retain customers.

“Transactions are faster, the system is far more robust and the availability of data on both sales and customer behaviour is proving invaluable for streamlining operations, cost-saving between sites, customer retention and making projections for further site expansion.”

Nick Iannelli / Director

The Solution

A hybrid EPoS with mobile order & pay and Head Office reporting

pointOne installed our hybrid EPoS solution that is both cloud-based and hard-wired so when the internet connection goes down none of the EPoS functionality is lost. One4Six Coffee also took advantage of head office module giving them an easy access dashboard-style reporting screen to get real-time sales analysis.

They opted to take our stock control module which integrates fully with the head office reporting so stock can be ordered and transferred between sites based 100% on site-level sales thus reducing wastage. The stock control module also allows staff to have complete F&B allergen and nutritional information to hand via the EPoS so customers can be advised instantly.

Our mobile order & pay app was implemented with an integrated loyalty platform from Como. This has allowed customers to place mobile orders in advance for collection in-store and gain loyalty incentives and rewards.

The Results

We installed our EPoS solution at One4Six’s head office and then rolled it out across all its other locations after a successful trial. Each location was fitted with integrated chip and pin payment devices allowing customers to pay quickly with contactless which in their high footfall train station locations was essential for time-poor commuters.

Nick Iannelli, One4Six’ director has been greatly pleased with the changes the pointOne EPoS solution has brought to his business. “Transactions are faster, the system is far more robust and the availability of data on both sales and customer behaviour is proving invaluable for streamlining operations, cost-saving between sites, customer retention and making projections for further site expansion”.