A CASE STUDY FOR

Kassia Group

The Challenge

The Kassia group were undergoing a period of growth and needed to upgrade their EPoS system to accommodate the needs of their multi-site operation. Principally they needed remote managerial access to all of their venues, sales data, stock management and accounts packages.

From a hardware point of view, they required EPoS terminals that were fast, easy-to-use and reliable so their staff could focus their time on talking customers through their offering and providing that personal customer service and welcome that their customers expected.

From their EPoS software, they needed an intuitive system that offered intelligent upselling prompts to staff based on customers’ food and beverage orders as well as all-important allergen information.

As Kassia Group’s Finance & Operations Manager, Steph Thomas says,

“Our goal [was] to expand our brand to help communities thrive and our teams succeed, and our choice of EPoS solution was an integral part of streamlining this process.”

Steph Thomas, Finance & Operations Manager

The Solution

Based on The Kassia Group’s needs, our sales team recommended our enterprise-level EPoS solution with integrated Head Office Management reporting and Stock Control to ensure all their sites could easily link up for reporting and stock management purposes.

Steph Thomas explained the two key reasons they chose pointOne as their EPoS suppliers were based on our support and system development. She adds,

“The pointOne sales and support teams understand our business and knew what we needed from the outset to make us operate efficiently. Even now, 13 years on they listen to system update requests and implement changes where they can.

The support team is well organised, friendly, patient and fast performing. The product is always improving but remains consistent and there are never any sudden or unwelcome updates”.

Steph Thomas, Finance & Operations Manager

The Results

The Kassia Group have been pointOne clients for 13 years and as their number of sites and different brands have grown, we have been there to install and upgrade their EPoS technology, responding quickly and efficiently to their changing business needs.

Steph Thomas sums up why this has been such a successful and long-lasting relationship:

“Put simply, we couldn’t operate without pointOne. We now build our business around the pointOne system, planning wiring, network switches and router positions to get the best from the system. We use the stock management software to manage margins, head office to manage staffing levels and to save valuable time travelling between sites.”

Steph Thomas, Finance & Operations Manager

More recently, the Kassia group have been introducing our Order & Pay solution to their sites to respond to a growing customer need for flexibility in their order options and to deliver a more omnichannel approach to their offering post Pandemic.

Even though, like other casual dining brands, the Kassia and Chandlers brands have found the current hospitality climate challenging, they still have the ambition to grow the business, as Steph Thomas explains,

“Aside from continuing to provide high-quality products and service, we must focus now on product margins. Sadly, costs are rising and if we don’t keep up with these changes and try to achieve the best prices for our customers, the impact could be devastating for us and other small businesses.”

“Our ambition to work together with new teams and towns and to support our charity foundation continues to drive us on and pointOne remains a trusted tech partner to support us in this endeavour”.

Steph Thomas, Finance & Operations Manager

“Put simply, we couldn’t operate without pointOne. We now build our business around the pointOne system, planning wiring, network switches and router positions to get the best from the system.”

Steph Thomas, Finance & Operations Manager